Comprehensive solutions for common Ledger Live issues. Find step-by-step fixes for connection problems, login issues, synchronization errors, and more.
Often solves 70% of common issues
Keep software and firmware current
Ensure proper hardware setup
Your computer cannot detect the connected Ledger device
Try different USB ports on your computer
Use the original USB cable provided with your Ledger
Restart Ledger Live application
Update Ledger Live to the latest version
Check if device appears in device manager (Windows) or system report (Mac)
Temporarily disable antivirus software and try again
Difficulty entering PIN or device not responding to button presses
Ensure device is properly connected and powered
Clean device buttons with soft, dry cloth
Try pressing buttons more firmly
Check if device needs charging
Restart the device by disconnecting and reconnecting
If PIN is forgotten, you'll need to reset device with recovery phrase
Accounts not showing correct balance or transaction history
Check your internet connection stability
Clear Ledger Live cache from Settings > Help > Clear Cache
Force synchronization by pulling down on accounts screen
Check if the blockchain network is experiencing issues
Try removing and re-adding the affected account
Update Ledger Live and device firmware if available
Application becomes unresponsive or closes unexpectedly
Close and restart Ledger Live
Restart your computer
Update Ledger Live to the latest version
Clear application cache and data
Temporarily disable antivirus software
Check system requirements and available disk space
Reinstall Ledger Live if problems persist
Cryptocurrency transaction not confirming on the blockchain
Check transaction status on blockchain explorer
Verify network congestion and current gas fees
Wait for network to clear (can take hours during high congestion)
For Bitcoin: Consider using Replace-by-Fee (RBF) if enabled
For Ethereum: Try speeding up transaction with higher gas price
Contact blockchain network community for specific guidance
Ledger device firmware update process was interrupted or failed
Do NOT disconnect device during recovery process
Keep device connected and wait for automatic recovery
If device shows 'Recovery' mode, follow on-screen instructions
Restart Ledger Live and attempt update again
Ensure stable USB connection throughout process
Contact Ledger support if device remains in recovery mode
Ledger device is detected but cryptocurrency apps won't open
Ensure the correct app is installed on device
Update device firmware if available
Reinstall the cryptocurrency app through Manager
Check if device storage is full and remove unused apps
Restart device by disconnecting and reconnecting
Try connecting to a different computer to isolate issue
Device is locked due to multiple incorrect PIN attempts
Device automatically wipes after 3 incorrect PIN attempts
You'll need your 24-word recovery phrase to restore
Choose 'Restore from recovery phrase' option
Enter your recovery phrase carefully in correct order
Set up a new PIN when prompted
Reinstall cryptocurrency apps as needed
Check USB connection and try different ports. Restart Ledger Live.
Ensure stable USB connection. Replace cable if necessary.
Update device firmware and Ledger Live application.
Install the required cryptocurrency app through Manager.
Check internet connection. Clear cache and try again.
Verify transaction details on device screen before confirming.
Advanced troubleshooting may involve resetting your device or reinstalling software. Always ensure you have:
Complete device reset and recovery
Complete Ledger Live reinstallation
Computer and driver troubleshooting
If you've tried these solutions and still experiencing issues, it may be time to contact official support or explore additional resources.
Learn about security best practices and how to protect your crypto assets.
Security GuideFor hardware issues, warranty claims, or complex technical problems that persist after trying these solutions: